FAQ

Frequently Asked Questions

Questions about...

Products

Do you offer fabric swatches?

We provide free fabric swatches for woven, cotton, cloth and leather materials. Contact our wholesale team to request samples before bulk orders.

📍 Where are your products made?

All our handbags are handmade in Shiling Town, Huadu District, Guangzhou, China — the professional leather & woven bag manufacturing base.

🧺 Do your products require special care?

Woven & cotton bags can be gently hand-washed; genuine leather bags need leather conditioner maintenance to avoid dry cracking.

👁 What's the thread count of your bedding?

We use high-density cotton fabric with stable weaving thread count for soft, durable bag linings.

Do your products have any certifications?

All raw materials pass textile safety tests, and we can provide certification documents for wholesale partners.

Questions about...

Ordering and Shipping

💬 What is the minimum order quantity for wholesale orders?

Our wholesale MOQ is 30 pieces per style; mixed material orders (woven + leather + cotton) are acceptable.

What's the lead time for orders?

In-stock items ship within 1-3 business days; custom handmade bags take 7-12 working days for production.

📦 How will my order be packaged?

Each bag comes with dust bag + bubble wrap, packed into export cartons for safe shipping to Mexico.

📍 How can I track my order?

Tracking number will be sent to your registered email once parcel departs warehouse. Check the "Track Order" page on our site.

🚚 Do you offer local pickup?

Warehouse self-pickup is available at our Guangzhou factory by appointment only.

Questions about...

Policies

What's your return policy?

At Weave & Hide, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

See our full return policy for details.

🏷 Do you offer exchanges?

Size/style exchange service is supported within 14 days after receiving goods, shipping fees for exchange are borne by buyer.

🔒 How do I become a wholesale partner?

Fill out the wholesale application form on our Business Hub page, our sales manager will contact you within 24 hours.

Do you offer a product guarantee?

We provide 6-month workmanship warranty for all leather & woven bags, covering production defects only.