FAQ

Frequently Asked Questions

Questions about...

Products

✂ Do you offer fabric swatches? ⌄

We provide free fabric swatches for woven, cotton, cloth and leather materials. Contact our wholesale team to request samples before bulk orders.

📍 Where are your products made? ⌄

All our handbags are handmade in Shiling Town, Huadu District, Guangzhou, China — the professional leather & woven bag manufacturing base.

🧺 Do your products require special care? ⌄

Woven & cotton bags can be gently hand-washed; genuine leather bags need leather conditioner maintenance to avoid dry cracking.

👁 What's the thread count of your bedding? ⌄

We use high-density cotton fabric with stable weaving thread count for soft, durable bag linings.

♡ Do your products have any certifications? ⌄

All raw materials pass textile safety tests, and we can provide certification documents for wholesale partners.

Questions about...

Ordering and Shipping

💬 What is the minimum order quantity for wholesale orders? ⌄

Our wholesale MOQ is 30 pieces per style; mixed material orders (woven + leather + cotton) are acceptable.

❔ What's the lead time for orders? ⌄

In-stock items ship within 1-3 business days; custom handmade bags take 7-12 working days for production.

📦 How will my order be packaged? ⌄

Each bag comes with dust bag + bubble wrap, packed into export cartons for safe shipping to Mexico.

📍 How can I track my order? ⌄

Tracking number will be sent to your registered email once parcel departs warehouse. Check the "Track Order" page on our site.

🚚 Do you offer local pickup? ⌄

Warehouse self-pickup is available at our Guangzhou factory by appointment only.

Questions about...

Policies

↩ What's your return policy? ⌄

At Weave & Hide, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

See our full return policy for details.

🏷 Do you offer exchanges? ⌄

Size/style exchange service is supported within 14 days after receiving goods, shipping fees for exchange are borne by buyer.

🔒 How do I become a wholesale partner? ⌄

Fill out the wholesale application form on our Business Hub page, our sales manager will contact you within 24 hours.

☆ Do you offer a product guarantee? ⌄

We provide 6-month workmanship warranty for all leather & woven bags, covering production defects only.