FAQ
Frequently Asked Questions
Questions about...
Products
✂ Do you offer fabric swatches? ⌄
We provide free fabric swatches for woven, cotton, cloth and leather materials. Contact our wholesale team to request samples before bulk orders.
📍 Where are your products made? ⌄
All our handbags are handmade in Shiling Town, Huadu District, Guangzhou, China — the professional leather & woven bag manufacturing base.
🧺 Do your products require special care? ⌄
Woven & cotton bags can be gently hand-washed; genuine leather bags need leather conditioner maintenance to avoid dry cracking.
👁 What's the thread count of your bedding? ⌄
We use high-density cotton fabric with stable weaving thread count for soft, durable bag linings.
♡ Do your products have any certifications? ⌄
All raw materials pass textile safety tests, and we can provide certification documents for wholesale partners.
Questions about...
Ordering and Shipping
💬 What is the minimum order quantity for wholesale orders? ⌄
Our wholesale MOQ is 30 pieces per style; mixed material orders (woven + leather + cotton) are acceptable.
❔ What's the lead time for orders? ⌄
In-stock items ship within 1-3 business days; custom handmade bags take 7-12 working days for production.
📦 How will my order be packaged? ⌄
Each bag comes with dust bag + bubble wrap, packed into export cartons for safe shipping to Mexico.
📍 How can I track my order? ⌄
Tracking number will be sent to your registered email once parcel departs warehouse. Check the "Track Order" page on our site.
🚚 Do you offer local pickup? ⌄
Warehouse self-pickup is available at our Guangzhou factory by appointment only.
Questions about...
Policies
↩ What's your return policy? ⌄
At Weave & Hide, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.
If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
See our full return policy for details.
🏷 Do you offer exchanges? ⌄
Size/style exchange service is supported within 14 days after receiving goods, shipping fees for exchange are borne by buyer.
🔒 How do I become a wholesale partner? ⌄
Fill out the wholesale application form on our Business Hub page, our sales manager will contact you within 24 hours.
☆ Do you offer a product guarantee? ⌄
We provide 6-month workmanship warranty for all leather & woven bags, covering production defects only.